Returning An Item
We lead the industry in our returns policy and we give you 365 days to return any item.
We want you to love your item so if you are not completely satisfied with your purchase, simply return the item to us in its original condition and we will issue you a refund on receipt, or exchange for a different product if desired.
If you need to return an item there is no need to contact us 1st. Package up the item and include a brief note with your details so we can find you on our system, reason for return and whether you would like an exchange or a refund. Make sure you obtain proof of postage for your own records.
Please return the item to:
Unit 7 Malvern Business Centre
Once we have processed your return we will send you an email to let you know. Refunds will be made back to the original payment method and exchanges will be processed and posted to you. Just be aware that exchange items will not appear in your online account.
There is no need to contact us before returning an item. Just follow the instructions above to get the best and fastest return service.
We have a 365 day returns policy. If you're not completely satisfied with an item and it has not been used or fitted you can return it to us within 12 months of purchase for a full refund.
Yes, the product returned must be in its original packaging.
Your order number will be on your order confirmation or dispatch email or in ‘Your Account’
If you think your item is faulty you should contact us so a member of team can initiate a warranty claim.
If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc.), we will refund Royal Mail First Class or Standard Parcel postage costs. Other returns are payable by you and non-refundable.
Once we receive your goods, which can take up to 7 working days depending on the postal service you used and what part of the world you are in, we will process your return within 24hrs.
Your refund will be paid back to you via the original payment method you used to purchase the item. If you know that the payment method, you used on your original order is no longer available then please .