Returning An Item

We lead the industry in our returns policy and we give you 365 days to return any item.

We want you to love your item so if you are not completely satisfied with your purchase, simply return the item to us in its original condition and we will issue you a refund on receipt, or exchange for a different product if desired.

Returns FAQs

What do I do if I want to return an item?

You should complete and print off a returns form from here. Once completed you can post back to us, you don’t need to contact us to return an item. Make sure you obtain proof of postage for your own records.

Once we have processed your return we will send you an email to let you know. Refunds will be made back to the original payment method and exchanges will be processed and posted to you. Just be aware that exchange items will not appear in your online account.

What do I need to do when returning my item(s)?

Please follow the instructions above to get the best returns service. If you still have questions, please contact us and we'll do everything to help.

Do I need to contact you before making a return?

There is no need to contact us before returning an item. Just follow the instructions above to get the best and fastest return service.

How long do I have to return an item?

We have a 365 day returns policy. If you're not completely satisfied with an item and it has not been used or fitted you can return it to us within 12 months of purchase for a full refund.

Does my return need to be in the original packaging?

Yes, the product returned must be in its original packaging.

Where do I find my Order Number?

Your order number will be on your order confirmation or dispatch email or in ‘Your Account’

What if my item is faulty?

If you think your item is faulty you should get in touch with our Warranty Team to initiate a warranty claim.

Who pays for my return delivery cost?

If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc.), we will refund Royal Mail First Class or Standard Parcel postage costs. Other returns are payable by you and non-refundable.

I’ve returned my item, what happens next?

Once we receive your goods, which can take up to 7 working days depending on the postal service you used and what part of the world you are in, we will process your return within 24hrs.

Where will my refund be paid to?

Your refund will be paid back to you via the original payment method you used to purchase the item. If you know that the payment method, you used on your original order is no longer available then please contact us.